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  • P-ISSN1598-1487
  • E-ISSN2671-7247

기록정보서비스 활성화를 위한 전자적 질의/응답 기능 개선방안- 국가기록원을 중심으로

Strategies for Improving Electronic Question/Answering Function for the Activation of Archival Information Service of National Archives & Records Service

한국기록관리학회지, (P)1598-1487; (E)2671-7247
2006, v.6 no.1, pp.113-136
https://doi.org/10.14404/JKSARM.2006.6.1.113
우수영 (한국국가기록연구원)
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  • 조회수

Abstract

This study aims for the above mentioned. After all, through the analysis of Electronic Question/Answering Function to understand a user’s demand under online circumstances, groping for the method to provide an appropriate Archival Information Service is the most important thing. For this, in this study, it researched the users interviews and the research related to users as a precedence study, and the studies having examined the state of demanding information by users through analyzing the e-mail actually. Additionally, by looking over the study of Library and Information Science that is activated in a field of Electronic Question/Answering Function rather than Archival Science, as a matter of fact, the study has come up with the standard for analyzing Electronic Question/Answering Function. And based on the precedence study, the instances for the National Archives from USA, England, Australia and Canada were analyzed, and the chance of activating Archival Information Service were tried to grope for in the study. This study might be one of methodologies in examining the users study that is not activated yet in Archival Science. Therefore, the users study can be carried out in various methods as well as Electronic Archives/Answering Service. This study might be the important information in providing far better Archival Information Services. It is desirable that based on this opportunity, the study related to the various users by examining not only Electronic Archives/Answering Function but also Question/Answering of the users and the Archivists in the filed to the larger extend will be activated for Archival Science.

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한국기록관리학회지